Shipping policy

Last updated: November 12, 2026

This Shipping Policy applies to all orders placed at trybelu.com, operated by AKT Select LLC ("Belu", "we", "us"), and forms part of our Terms of Service. It covers one-time orders and subscription shipments.

1. Where We Ship

We currently ship to addresses in the United States. All prices and shipping charges are in U.S. dollars (USD). We may decline or cancel orders to addresses we cannot serve and will refund any such order in full.

2. Shipping Costs

Shipping to addresses in the United States is $4.95 per order. The shipping charge is shown at checkout before you pay. Original shipping charges are handled as described in our Refund Policy if you later return or cancel an order.

3. Processing and Delivery Times

  • Processing and estimated delivery times are shown at checkout and in your order confirmation.
  • Delivery times are estimates. Carrier delays, weather, holidays, customs processing and other events outside our control may extend them.
  • If we cannot ship your order within the time stated, we will notify you and give you the option to agree to a new shipping date or cancel for a full refund, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule.
  • Orders may be fulfilled from warehouses or fulfillment partners located inside or outside the United States.
  • For subscription orders, later renewal shipments are processed on the cadence you selected at checkout (see our Subscription Policy).

4. Order Tracking

Every order ships with tracking. When your order ships, we email you a confirmation with a tracking link, which is also available on your order status page. Tracking may take 2–5 business days to show its first update after you receive the shipping email. Please check your spam folder if you do not see our emails.

5. Your Shipping Address

You are responsible for providing a complete and accurate shipping address. Please double-check it before submitting your order. If you notice an error, email us immediately; we will correct it if the order has not yet shipped. If a package is shipped to an incorrect or incomplete address you provided, or is returned to us as undeliverable or refused, we are not obligated to send a free replacement. As a courtesy, we will offer a 30% discount on a new order, or a refund of the product price (less original and return shipping costs) once the package is returned to us.

6. Delivery and Risk of Loss

An order is considered delivered when carrier tracking shows it as delivered to the shipping address you provided (including delivery to a mailbox, porch, mailroom, front desk, parcel locker or a neighbor as permitted by the carrier). Title and risk of loss pass to you upon delivery.

7. Package Shows "Delivered" but You Did Not Receive It

Please first check around your property, with neighbors, household members and your building's mailroom, and wait 2 business days, as carriers sometimes mark packages delivered early. If you still cannot find it, email us within 14 days of the delivered date with your order number. We will open an investigation with the carrier and help you file a claim. Because the carrier has confirmed delivery, we are not responsible for packages stolen after delivery and are not obligated to send a replacement or refund, but we will review every case in good faith. We may ask you to file a police report or sign a statement of non-receipt.

8. Package Not Delivered or Tracking Has Stopped

If tracking has not been updated for 10 business days, or your order has not arrived within 15 business days after the end of the estimated delivery window, email us. Claims for non-delivered orders must be made within 45 days of the order date. If the carrier confirms the package is lost before delivery, we will send a replacement at no cost or issue a full refund.

9. Damaged in Transit

If your package arrives damaged, email us within 14 days of delivery with photos of the outer package, the label and the item. See our Refund Policy for details.

10. Changes to Orders

We begin processing orders right away. We cannot guarantee changes or cancellations after an order is placed; once it ships, it cannot be changed or cancelled. You may still cancel a subscription to stop future renewals, as described in our Subscription Policy.

11. Taxes and Duties

Applicable sales taxes are calculated and shown at checkout. For U.S. orders, we do not expect customers to pay any additional import duties on delivery; if a carrier asks you for a duty or fee on a U.S. order, contact us before paying.

Contact Us

AKT Select LLC (operator of trybelu.com, "Belu")
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: support@trybelu.com
Phone: +1 (929) 652-2931 (voicemail only – calls are not answered live)

Support hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (ET), excluding U.S. public holidays. Emails received outside these hours are answered on the next business day.

Email is the fastest way to reach us. Please include your order number in every message. Note: the address above is our business address. It is not a return address. Do not send returns there; see our Refund Policy.